How to request deletion
- Email the ProjectR privacy team. Use the button below or send a message to [email protected] with the subject “ProjectR Account Deletion Request.”
- Identify the account safely. Tell us whether you registered with Google or Apple, contact us from the verified provider email when possible, and include a character name or server only if one exists. Do not include a password, PIN, or provider token.
- Complete verification. Reply to any reasonable verification steps we send so we can confirm that you control the account and prevent fraudulent deletion.
- Confirm the request. After verification, we will confirm that the account is scheduled for permanent deletion and tell you when processing is complete.
If the email button does not open an email application, manually email [email protected].
Identity verification
We may compare the information in your request with account, character, login, or purchase records. Where appropriate, we may ask you to contact us from the account’s registered email address or provide limited transaction details. Verification information is used only to authenticate and process the request.
Data deleted with the account
Once the request is verified, ProjectR will delete or permanently de-identify the account data that is not subject to a permitted retention requirement, including:
- Account identifiers, authentication records, and profile information.
- External provider mapping, browser sessions, early-access eligibility, Alpha access, and unsent selection email.
- Characters, progression, skills, quests, inventory, and virtual currency balances.
- Guild, party, friend, and other social associations tied to the account.
- Chat and other user-generated content where it remains directly associated with the account. Content required for safety or moderation may first be de-identified.
- Device associations and gameplay records that are not needed for security, fraud prevention, legal compliance, or transaction records.
Account deletion is permanent. Deleted characters, items, progress, and virtual currency cannot be restored.
Data that may be retained
| Data | Reason | Maximum retention after deletion |
|---|---|---|
| Backup copies | Disaster recovery and system integrity | Up to 30 days before automatic overwrite or isolation |
| Security, anti-fraud, moderation, and abuse records | Protect players, investigate misuse, and prevent repeat abuse | Up to 12 months, or longer when needed for an active investigation or legal claim |
| Purchase and transaction records | Accounting, refunds, fraud prevention, and legal obligations | Up to 5 years, or the period required by applicable law |
| Deletion request and verification record | Demonstrate that the request was fulfilled and prevent unauthorized restoration | Up to 12 months |
Retained data is restricted to the stated purpose and is not used to continue ordinary gameplay services or marketing.
Processing timeline
We aim to acknowledge requests within seven business days and complete verified deletion requests within 30 days. We will notify you if applicable law, a security investigation, or another valid reason requires additional time.
Last updated: July 20, 2026.